Returns and Refunds Policy

 

Effective Date: 13th October 2024

At Scenticized, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a fair and straightforward returns and refunds process for both physical and digital products. Please review the details below.

1. General Information

1.1. Business Name: Scenticized
1.2. Website: www.scenticized.com
1.3. Email Address: info@scenticized.com
1.4. Business Address: Zwartewater 50G, Lelystad, Netherlands
1.5. Products Covered: Physical and digital products, including scented candles and digital downloads for aromatherapy.

2. Returns for Physical Products

2.1. Eligibility for Returns
You may return any physical product (e.g., scented candles) within 90 days of receiving it, provided it meets the following conditions:

• The product is unused, unburned, and in its original, unopened packaging.
• The product is in the same condition as it was when you received it.

2.2. Non-Returnable Items
The following items cannot be returned:

• Products that have been used, damaged, or opened by the customer.
• Custom-made or personalized products.
• Any items purchased during clearance or final sale events (unless faulty).
• Unfortunately, we cannot accept returns on sale items or gift cards.

2.3. Return Process
To initiate a return:

• Step 1: Contact our customer support at info@scenticized.com with your order number, product details, and reason for the return.
• Step 2: We will provide you with instructions on how and where to send your return. Please ensure that the items are securely packaged to avoid damage during transit.
• Step 3: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return via email.

2.4. Return Shipping Costs

• You are responsible for the cost of return shipping unless the product is faulty or incorrect.
• If you are returning a product due to our error (e.g., wrong item sent), we will cover the cost of return shipping.

2.5 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

3. Refunds for Physical Products

3.1. Refund Process

• Once your return is approved, we will process the refund to your original payment method.
• Refunds will be processed within 14 days of receiving the returned product in satisfactory condition.
• You will receive a confirmation email once the refund has been issued.

3.2. Partial Refunds
In some cases, only partial refunds may be granted (if applicable). For example:

• Any product that is not in its original condition, damaged, or missing parts for reasons not due to our error.

3.3. Restocking Fees
We do not charge any restocking fees for returns, provided the return conditions are met.

4. Returns and Refunds for Digital Products

 

4.1. Non-Refundable Digital Products
Due to the nature of digital content, all sales of digital products (such as digital aromatherapy guides or files) are final and non-refundable once the product has been accessed or downloaded.

4.2. Refund Eligibility for Digital Products
Refunds for digital products will only be issued in the following cases:

• If you purchased the digital product but have not yet downloaded or accessed the content.
• If the digital product is defective or not as described, we will work to resolve the issue or offer a refund.

4.3. Refund Request Process for Digital Products
To request a refund for a digital product:

• Step 1: Contact us at info@scenticized.com with your order number and details about the issue.
• Step 2: We will review your request and inform you of the outcome. If approved, a refund will be issued to your original payment method.

5. Damaged or Defective Products

5.1. Reporting Damaged or Defective Physical Products
If you receive a damaged or defective product, please contact us within 7 days of receiving your order at info@scenticized.com. Include photos of the damaged product and a description of the issue.

5.2. Resolution for Damaged or Defective Products
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right.

. Cancellation Policy

6.1. Cancelling an Order for Physical Products

• You may cancel an order for physical products as long as it has not been shipped. To cancel, contact us as soon as possible at info@scenticized.com.
• If your order has already been shipped, you may need to wait until you receive the product and initiate a return following the process outlined above.

6.2. Cancelling an Order for Digital Products
Orders for digital products cannot be cancelled once the download has begun or access has been granted.

7. Contact Information

If you have any questions about our refunds and returns policy or need assistance with a return, please reach out to our customer support team at:

Email: info@scenticized.com
Address: Zwartewater 50G, Lelystad, Netherlands
We are here to help you Monday to Friday, 9:00 AM to 5:00 PM (CET).

8. Changes to This Policy

We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. Please review this policy regularly to stay informed of any updates.

Thank you for shopping with Scenticized! We value your satisfaction and aim to make your experience with us as smooth and enjoyable as possible.