Terms and Conditions

Last Updated: 13th October 2024

Welcome to www.scenticized.com (hereinafter referred to as the “Website”). The Website is operated by Scenticized, a business registered at Zwartewater 50G, Lelystad (hereinafter referred to as “we”, “us”, or “our”). By accessing or using the Website, you agree to comply with and be bound by these Terms and Conditions (hereinafter referred to as the “Terms”). Please read these Terms carefully before using our Website or purchasing any products. If you do not agree to these Terms, you should not use this Website.

1. General Information

1.1. Business Name: Scenticized
1.2. Business Address: Zwartewater 50G, Lelystad, Netherlands
1.3. Email Address: info@scenticized.com
1.4. Products: Scented candles and related products for aromatherapy (hereinafter referred to as the “Products”).

2. Use of the Website

2.1. Eligibility
By using this Website, you confirm that you are at least 18 years of age or accessing the Website under the supervision of a parent or legal guardian.

2.2. Account Creation
You may be required to create an account to access certain parts of the Website or to make a purchase. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2.3. Accuracy of Information
We make every effort to provide accurate and up-to-date information on our Website. However, we do not guarantee that the content on the Website is free from errors, omissions, or inaccuracies. Prices, descriptions, and availability of products are subject to change without notice.

2.4. Prohibited Uses
You agree not to use the Website for any illegal or unauthorized purpose. You must not interfere with the security of the Website, or misuse it by attempting to hack, spam, or transmit any malicious software.

3. Orders and Payments

3.1. Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including stock limitations, inaccuracies in product pricing or descriptions, or any other reason at our sole discretion.

3.2. Pricing and Payment
All prices on the Website are listed in Euros unless otherwise stated. Prices are inclusive of VAT but do not include shipping costs, which will be added at checkout. Payment must be made at the time of purchase, and we accept major credit/debit cards and other payment methods listed on the Website.

3.3. Order Confirmation
Once your order is placed, you will receive an order confirmation via email. This confirmation does not guarantee product availability but serves as acknowledgment of your order.

4. Shipping and Delivery

4.1. Shipping
We offer shipping within the Netherlands and select international destinations. Shipping times and fees vary depending on the location. These will be provided at checkout.

4.2. Delivery Times
We aim to deliver your order within the timeframes specified at checkout, but delivery times are estimates and not guarantees. Scenticized is not responsible for delays caused by third-party delivery services.

4.3. Risk of Loss
All items purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns and Refunds

5.1. Returns
If you are not satisfied with your purchase, you may return the Product(s) within 14 days of receiving your order for a refund or exchange. Products must be unused, in their original packaging, and accompanied by proof of purchase. Please contact info@scenticized.com before initiating a return.

5.2. Refunds
Once we receive the returned item(s), we will inspect them and process the refund within 14 days. Refunds will be issued using the same payment method as the original order.

5.3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us at info@scenticized.com with photos and a description of the issue. We will arrange for a replacement or refund as appropriate.

6. Intellectual Property

6.1. Ownership
All content on the Website, including but not limited to text, images, graphics, logos, and software, is the property of Scenticized or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Website without our express written consent.

6.2. Trademarks
Scenticized and all related names, logos, and product names are trademarks of Scenticized. You may not use our trademarks without our prior written consent.

7. Limitation of Liability

7.1. No Warranty
The Website and its content are provided “as is” without any warranties, express or implied. We do not guarantee that the Website will be uninterrupted or error-free.

7.2. Limitation of Liability
To the fullest extent permitted by law, Scenticized shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Website or purchase of Products. In no event shall our liability exceed the total amount paid by you for the Products in question.

8. Privacy

Your use of the Website is governed by our [Privacy Policy] (insert hyperlink), which explains how we collect, use, and protect your personal information.

9. Changes to the Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the Website. It is your responsibility to review these Terms regularly.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in the Netherlands.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Scenticized
Zwartewater 50G, Lelystad, Netherlands
Email: info@scenticized.com